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Order Tracking & Returns

Order Tracking

How do I check the status of my order?

As soon as your order has been processed by our payment gateway it will appear in the "View my orders" section of your "My account". Orders that have just been received will be set to a status of entering until a member of our despatch team processes it.

Can I track my order?

Orders which have been purchased with a Priority (expidited) delivery or Signed For service only can request a tracking number and details of where to input, from our customer services team at [email protected] or tel: 01473 603533.

I live outside the UK. What are the prices in my currency?

At present allearplugs prices are displayed in £'s Sterling. If you are purchasing from outside the UK, your credit or debit card provider will apply a currency conversion into your local currency.

 

RETURNS

At allearplugs.com we want you to be completely happy with your purchase. Please find below information regards ways to return products to us.

Your right to cancel can be exercised in writing by post to:
Retailwide Ltd T/A Allearplugs.com
Unit 16 Riverside Industrial Park
Rapier St
Ipswich
Suffolk
IP2 8JX
United Kingdom 

or sending an email to: [email protected]

 

I would like to return my order for a refund or exchange.

If you would like a refund for your order or to exchange your order for alternative goods, please contact us as detailed above within 7 working days starting the day after the day on which the goods were received.

 

Cost of returning goods

Returns sent by post are at your own cost, unless:
 - we sent you the wrong product, or
 - the item is damaged or faulty; or
 - where you are returning a substitute or replacement product which you do not want to keep.
In which case a prepaid envelope will be supplied to for the goods return.

 

How long does a refund take?

We will refund the correct amount to your purchase card as soon as possible once we have confirmed you are eligible for a refund. It can take up to 5 working days for a refund, once made by us, to appear on your statement.

 

My product is faulty, what can I do?

If your product is faulty, please contact us on the above details and if requested by us you may be asked to return them to us in a postage paid envelop for a full refund or exchange for replacements. We want our goods to arrive in perfect condition and if they don't we would like to be informed. When sending your products back to us please include a note with your name, address and full details of the problem.

 

Disclaimer

Retailwide Ltd TA allearplugs.com is not responsible for damages that might arise from wrong handling of goods. Likewise, Retailwide Ltd TA allearplugs.com is not responsible for goods supplied defective by the manufacturer. Retailwide Ltd TA allearplugs.com is not responsible for the compatibility and the possible consequences of the goods supplied. Should your Doctor or or other appropriate healthcare professional have advised you not to wear ear plugs, you must not use these ear plugs either. We explicitly recommend you consult a Doctor or other appropriate healthcare professional about how to handle ear plugs appropriately. Our goods might not be suited to you, always ask your Doctor or other appropriate healthcare professional about this.

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